Frequently Asked Questions
WHO CAN BECOME A CLIENT?
I work with individuals, ages 18 and older, who are located in the states of Illinois, California, New Jersey, or Florida.
CAN I USE MY INSURANCE?
While I accept Lyra Health benefits, I am not in network with any major insurance plans. Please read the next question below for information about how you may still be able to receive reimbursement for session costs.
IS IT POSSIBLE TO RECEIVE INSURANCE REIMBURSEMENT EVEN THOUGH YOU ARE NOT IN-NETWORK?
Yes, it’s possible, depending on your insurance. If your insurance plan gives you the option of out-of-network benefits (typically provided with PPO plans) I will be happy to provide you with a form called a superbill to submit to your insurance for reimbursement of their covered amount. Please see Rates for more information.
HOW DO YOU PROVIDE THERAPY?
I provide therapy through telehealth, also called online therapy.
WHAT IS TELEHEALTH?
Telehealth is the same as in-office therapy, but over video. You'll receive a link via email, and at the time of our session, you click the link to enter our "therapy room." It is similar to Facetime or a videoconferencing system like Zoom.
WHAT ARE THE BENEFITS OF TELEHEALTH?
Telehealth services are particularly beneficial to people who:
want to minimize in-person interactions for health reasons
have a tight schedule
don’t want to deal with travel, parking, childcare, and sitting in an office waiting room
are homebound by a disability or illness
live in a more rural area
Telehealth services can also help you feel more comfortable and encourage more self-expression than you otherwise might if you needed to travel to a face-to-face encounter in a new physical location like a traditional therapy office.
WHAT DO I NEED FOR TELEHEALTH SESSIONS?
Online sessions work best when you have a computer or large tablet with a webcam or built-in camera, and a good internet connection. You will also need a private and quiet space to conduct the session. It’s important that you feel comfortable to speak openly without the concern of others overhearing.
IS TELEHEALTH SECURE?
Yes. Our sessions are conducted through a HIPAA-secure platform. Some people find the benefits of telehealth can include greater confidentiality than in-person therapy, as you can be in the privacy of your own space and there are no waiting rooms to sit in.
WHAT WILL IT LOOK LIKE TO HAVE A TELEHEALTH APPOINTMENT WITH YOU?
Probably something like this:
Hello there!